JOB DETAILS

Job Title: Business Support Assistant (Aviation)
Grade:  G4
Type of contract: Fixed Term
Duration:  12 months (Extendable)
Duty Station: Kabul
Vacancy Number: 828651
Date of Publication: 03 August 2023
Deadline of Application: 17 August 2023

This vacancy announcement is for Afghan nationals only and WFP encourages especially Afghan females and Afghans with disabilities to apply

ABOUT WFP

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

JOB PURPOSE

The Business Support Assistant (Aviation) reports to the Check-in Supervisor and/or Chief Air Transport Officer. The incumbent shall be responsible for performing effective and efficient tasks in booking reservations and customer service.

KEY ACCOUNTABILITIES (not all-inclusive)

• Handling and processing passengers check-in and their baggage
• As an average 100 passengers Check-in and handling their baggage on daily basis for the flights as per the established procedures.
• Convey and deliver documents between the aircraft and appropriate terminal authorities.
• Sorting and recording the monthly AURs (Aircraft Utilization Reports).
• Update the passengers by timely manner regarding flight information, and responding to their inquires when needed.
• Reporting the safety and security issues smoothly to the relevant colleagues or CATO/AMO/ATO.
• Coordination with the UNHAS AOCC (Air Operation Coordination Center) regarding any latest flight information;
• Coordination with the UNHAS Ramp/Fuel supervisors to report the actual and accurate figure of the passengers/luggage;
• Coordination with Cargo section for any passenger/Cargo extra luggage for the flight;
• Coordination and communication with the Booking and Customer Service Office regarding passengers booking.
• Communication with the relevant sections for any update and latest flight information in a timely manner.
• Coordination with Safety and Security team regarding passengers.
• Perform as flight monitor on UNHAS flights into security compromised locations where aviation security control is limited or not existing in order to conduct screening of passengers, luggage and cargo.
• Provide assistance and guidance to passengers and flight crew on all flights originating from the field stations where UNHAS has no personnel;
• Communicate with Air Operations Control Centre (AOCC) and Flight Following Centre while in the field, to provide both with all necessary operational information;

STANDARD MINIMUM QUALIFICATIONS

Education:

• High school diploma or equivalent.

Work Experience:

• A minimum of four (4) years of progressively responsible experience in the field of administrative/clerical services, logistics, accounting, check-in ,booking and customer services, human resources, or any other related fields. Experience in the United Nations system or other international organization is an advantage.

Skills and knowledges:

• Good computer skills with extensive experience in database programme, in word processing, spreadsheets, and other software application. Must have demonstrated excellent interpersonal, communications, organizational and service-oriented skills.

Languages:

• Working knowledge in written and oral English is required. Fluency in Dari or Pashtu is required

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at afg.hrrecruitment@wfp.org to advise us of any accessibility needs you may have.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

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