Grievance and Redressal Mechanism Job at UNICEF With 780 USD Salary Monthly

Full time jobs/internships @UNICEF – United Nations Children’s Fund in Administrative , in Jobs
  • Post Date : August 6, 2023
  • Apply Before : August 19, 2023
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Job Detail

  • Job ID 116403
  • Experience 3 Years
  • Gender Both
  • Degree Bachelor Degree
  • Province or State Kabul

Job Description


Mission and objectives

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.


The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The past two decades have seen important progress on child rights, yet while much has been achieved, sharp disparities remain. In most countries, inequality is higher today than a generation ago, including in middle income countries where a majority of the world’s poor children now live. The rapid pace of urbanization and the growing youth bulge in Africa and parts of Asia will require significant expansion of the provision of essential services for children. These challenges are compounded by the scale and complexity of crises triggered by conflict, natural disasters or epidemics. The global community faces these challenges when the political and economic environments pose challenges of their own, testing the world’s commitment to protecting the most vulnerable. In this environment, strong and consistent leadership of UNICEF is critical to enable the achievement of results for children. UNICEF is one of the longest-serving international organizations in Afghanistan. Building on experience and proven track record in other fragile and conflict affected settings, UNICEF’s Afghanistan Country Office (ACO) has established the Project Management Unit (PMU) to enhance the management and accountability of our operational delivery capacity while implementing an agile risk management system. The PMU’s core function is to strengthen UNICEF country office’s operational capacity to respond to the needs of women and children at scale, through a more direct implementation approach. This is important in contexts where UNICEF’s usual implementation modalities (i.e., working directly through Governments) is not possible because of the political, economic, or humanitarian complexities. The PMU will also in time result in stronger funding coordination leading to economies of scale, rapidity of implementation and other added efficiencies that will allow UNICEF to maximize the use of resources allocated by financing partners. It will support the implementation of grants received via our existing funding mechanisms such as thematic funds, bilateral agreements, and can also support the implementation of specific resources from CERF and other Trust Funds. The APMU will allow the country office to meet the safeguarding and assurance requirements of development financing partners. The National Specialist UNV will be placed with UNICEF, Afghanistan Country Office (ACO) in the Project Management Unit (PMU). The volunteer will contribute to PMU’s work in operationalizing the grievance and redressal mechanism (GRM) in support of UNICEF programme sections, including but not limited to Social Policy (Humanitarian Cash Transfer (HCT)) and World Bank funded projects in the areas of Health (HER) and Education (EERA). The National Specialist UNV will ensure close collaboration between PMU and UNICEF sections in the country office in Kabul. In addition, the UN volunteer will provide support to UNICEF implementing partners on the activities required to streamline grievance collection, redressal, referral, closure, and reporting.

Task description

Within the delegated authority and under the supervision of or his/her designated mandated representative(s), the UNV Grievance and Redressal Mechanism will: • Collaborate with programme sections on the activities related to PMU’s support to operationalize the grievance and redressal mechanism, particularly capacity building • Maintain relationships with implementing partners and/or vendors on grievance reporting. • Review UNICEF implementing partners monthly reporting on grievance and redressal mechanism. • Ensure implementing partners are complying with the minimum standards required to maintain their respective Grievance and Redressal Mechanisms. • Draft communications materials to raise awareness UNICEF’s Grievance and Redressal Mechanisms, for example for the UNICEF call centre • Identify training required to strengthen UNICEF colleagues, implementing partners and vendors on grievance and redressal. • Support the drafting of training materials required to build capacity across PMU supported programme on grievance and redressal. • Any other related tasks as may be required or assigned by the supervisor. Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities: • Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities. • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Eligibility criteria


27 – 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

3 years of experience in humanitarian cash programming, or other relevant programmes; experience with protection mainstreaming is an asset, as is experience working in the UN or other international development organization. • Experience in liaising with partner organizations, grievance and redressal mechanism oversight and “Accountability to Affected Populations and Risk Communication and Community Engagement” is desired. • Excellent oral and written skills; excellent drafting, formulation, reporting skills. • Accuracy and professionalism in document production and editing. • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment. • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines. • Desirable: valid national driver’s license and proven ability to drive manual gear 4×4 over rough terrain; (if not applicable, delete) • Sound security awareness. • Have affinity with or interest in children’s rights and volunteerism as a mechanism for durable development, and the UN System.

Area(s) of expertise

Development programmes, Community development, Communication

Driving license


English, Level: Fluent, Desirable Dari, Level: Working knowledge, Desirable Pashto, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in Humanitarian cash programming, or other relevant programmes.

Competencies and values

• Professionalism • Integrity • Teamwork and respect for diversity • Commitment to continuous learning Communication • Flexibility • Accountability • Communication • Empowering Others • Integrity • Planning and organizing • Self-Management

Other information

Living conditions and remarks

The situation in Afghanistan remains exceptionally complex, with a protracted emergency situation, characterized by recurrent natural disasters, an increased number of people living in poverty, continued internal displacement, unprecedented levels of food insecurity, further compounded by the COVID-19 pandemic. This complexity has greatly impacted the situation of children and women in the country. The withdrawal of United States military forces from Afghanistan in August 2021 and the establishment of a de-facto government by the Taliban has exacerbated the complexity and uncertainty of the situation. UNICEF is required to rapidly adapt its ways of working to address the multiple operational constraints present in the highly volatile and unpredictable context. As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. Entitlement; Entry lump sum: (onetime payment)USD 400 Volunteer living allowance: (per month)USD 780 Exit allowance ( for each month served, paid on successful completion of the assignment): USD 50. Medical and life insurance Cigna private insurance. Leave Entitlements; • Uncertified Sick Leaves: 7 days • Certified Sick Leave: 30 days • Maternity Leave: 16 weeks • Paternity Leave: 10 days leave • Training and leaning Leave: 10 working

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Reasonable accommodation

UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.


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